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Health & Wellness · RevEngine™

Performance infrastructure for a scaling health platform.

Medmate was growing fast in a tightly regulated category. We engineered the acquisition and measurement infrastructure required to scale spend without losing control of cost per patient.

Engagement readout

CategoryRegulated health
ChannelsGoogle · Meta
TrackingServer-side
OptimisationDaily
↓ CAC
Cost per acquisition reduced
24/7
Automated patient journeys
1:1
Spend mapped to outcomes

The challenge/ 001

What we found first.

The constraints already costing Medmate performance before anything was built.

  • ERR 01

    Strict advertising compliance limited the usual performance creative playbook.

  • ERR 02

    Conversion tracking was unreliable, so optimisation signals were noisy.

  • ERR 03

    Growth targets required scaling spend without inflating cost per patient.

  • ERR 04

    Marketing and operations reported on different numbers.

What we built/ 002

The system behind the result.

  • 001Compliance-safe creative testingA creative framework that tests hooks and angles at volume while staying inside health advertising policy.
  • 002Server-side tracking rebuildClean, durable conversion signal into Google and Meta so bidding optimised toward real outcomes rather than proxies.
  • 003Funnel and lifecycle automationAutomated journeys that move new patients from first touch to active use with minimal manual handling.
  • 004Unified performance reportingOne shared view of spend, acquisition and retention so marketing and operations argue about strategy, not data.

Creative in market/ 003

The work that ran.

A full-funnel creative system for telehealth — paid social, partnership offers, out-of-home and in-pharmacy screens, all working the same booking action.

Grid of Medmate social and content creative covering medical certificates, mental health and GP profiles
Creative system — modular templates across the funnel
Medmate 4:5 paid social ad promoting 24/7 telehealth consultations
4:5 prospecting — 24/7 consult offer
Medmate and HelloFresh partnership competition creative
Partnership acquisition — HelloFresh giveaway
Medmate mental health out-of-home poster on a Melbourne tram stop
Out-of-home — student mental health campaign
Medmate digital screen creative displayed inside a pharmacy
In-pharmacy screens — trust and reach proof
Medmate team at the Digital Health Festival exhibitor stand
Event and brand content library

Outcome/ 004

What changed commercially.

001
↓ CAC

Cost per acquisition reduced

002
24/7

Automated patient journeys

003
1:1

Spend mapped to outcomes

  • Stable acquisition cost while media investment increased.
  • Reliable measurement across a privacy-constrained channel mix.
  • A repeatable creative and testing engine the team can keep feeding.

Get started/ 006

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