Question 1

What happens on the strategy call?

Accepted Answer

Thirty to forty-five minutes reviewing your channels, tracking, CRM and sales follow-up. We ask about close rates, customer value and where deals stall, then tell you what we would change and in what order — including anything you can fix without hiring an agency.

Question 2

Is the call a sales pitch?

Accepted Answer

No. You will leave with a view of what is actually constraining growth whether or not you work with us. If we are not the right partner for the problem, we will say so on the call and point you somewhere better.

Question 3

What should we bring or prepare?

Accepted Answer

Rough numbers are enough: monthly media spend, average customer value, close rate and lead volume. Access to accounts is not required for the first conversation — we only request it if we move to a formal audit.

Question 4

How quickly can you start?

Accepted Answer

Typically within two to three weeks of scoping, depending on current capacity. Audit and tracking work usually begins first so the build phase starts from real data rather than assumptions.

Question 5

What is the minimum budget to work with Franklin?

Accepted Answer

Paid media engagements generally make sense from around $10k per month in media spend. HubSpot and RevOps builds are scoped on system complexity rather than media budget, so smaller teams often start there.

Question 6

Do you work with businesses outside Sydney and Newcastle?

Accepted Answer

Yes. We work with clients across Australia and run most engagements remotely, with on-site workshops for larger CRM and RevOps builds where getting the team in one room speeds things up.

Question 7

Do you offer one-off audits?

Accepted Answer

Yes. A fixed-scope audit of paid media, tracking and CRM is a common starting point, delivered as a prioritised list of findings and fixes you are free to implement yourself.

Question 8

Who will we deal with day to day?

Accepted Answer

A senior strategist owns your account and stays on it. Specialists in paid media, HubSpot and SEO join where the work requires it, but you are not handed to a junior team after signing.

Tell us where you want to go. We'll look under the bonnet.

Send us the shape of the problem.

What clients say when no one's selling.

Before you book.

Thinking that informs the work.

Tell us where you want to go. We'll look under the bonnet.

Send us the shape of the problem.

What clients say when no one's selling.

Before you book.

01What happens on the strategy call?

02Is the call a sales pitch?

03What should we bring or prepare?

04How quickly can you start?

05What is the minimum budget to work with Franklin?

06Do you work with businesses outside Sydney and Newcastle?

07Do you offer one-off audits?

08Who will we deal with day to day?

Thinking that informs the work.